Hosting and ongoing service
Darland hosts client websites and systems on Cloudflare.
Clients pay a monthly or annual base service charge for normal support and ongoing service. Exact pricing and scope appear in their agreement.
Clear expectations. A stronger working relationship.
These business rules guide our work. Your written agreement defines project-specific scope, terms, and service coverage.
Support priorities and response targets
| Priority | Standard target | Busy-season target |
|---|---|---|
| P1 — Critical service interruption | Within 10 hours | Within 4 hours for P1 service calls |
| P2 — Noncritical service issue | Within 24 hours | Within 24 hours |
Examples of P1: website unavailable, checkout unavailable, or widespread ticket-scanning failure.
Examples of P2: a noncritical feature issue or a problem with a workable alternative.
Explain that response means acknowledging the request and beginning assessment; it does not guarantee resolution within that period.
Busy-season dates, covered support hours, the clock used for response targets, and official reporting channels must be specified in the client agreement. Do not invent these details or promise 24/7 coverage.
Updates and changes
Normal support includes troubleshooting, bug fixes, and routine maintenance within the agreed service scope.
Minor content updates follow the package allowance.
Major updates, redesigns, new modules, integrations, and substantial workflow changes have an additional fee. Clients receive and approve a quote before additional work starts.
Payments and ticket revenue
Each show owns its payment-processing account and receives its ticket revenue.
The show pays Stripe processing fees and handles refunds and disputes.
Darland’s setup and service charges are separate.
Project deposits, invoice deadlines, renewal terms, and service-suspension procedures are specified in the written agreement. Do not publish unapproved payment percentages or cancellation penalties.
Email and SMS usage
Darland pays for its email and SMS services and accounts for those costs in client pricing.
Included allowances and additional usage charges are defined in the quote.
SMS usage may be measured in billable segments.
Additional messaging allowances are separate from any included package allowance.
Ownership
Clients own their domains, content, and customer data.
Darland retains ownership of its application code.
Continued use of Darland’s code after service ends requires a separate written license.
Cancellation and exports
Clients receive a CSV export of their customer data when leaving.
The notice period, access end date, content return method, data retention, and any transition services are defined in the agreement.
Multi-location accounts
Owners can choose one combined dashboard or separate attraction dashboards.
Staff permissions and reports can be scoped to individual locations.
AOG relationship
Darland serves clients independently and works with AOG.
Software development and support are provided by Darland; attraction management services are separately scoped through AOG.
Privacy and cookies
Quote inquiries collect your company and contact details, attraction type, locations, selected package and modules, dashboard preference, target date, and project description. Submitted inquiries are stored privately in a Cloudflare D1 database for Darland to assess your project. There is no public inquiry listing. No email delivery is connected. Temporary module selections and package preferences are stored in this browser session; clear your draft to remove them. This website uses no advertising analytics or nonessential tracking cookies. A downloaded CSV remains on your device.